Customer Liaison Officer - Fixed Term

Purpose of the job

We have an exciting opportunity for an enthusiastic individual to join the Melton Borough Council Customer Service Team as a Customer Liaison Officer.  This role reports directly to the Customer Services Team Leader and will be part of our wider Housing and Communities directorate.  

The role will involve responding to customer contacts, primarily over the phone and through digital channels such as email and online forms.  Customer Services offer advice and support on the full range of council services, resolving issues on the first contact wherever possible and helping customers reach a satisfactory resolution. 

The Customer Liaison Officer is a career graded role, the starting grade will be decided based on experience and skills and will be agreed prior to any offer of appointment.

About You

The successful candidate will be driven and motivated with an eye for detail.  You will be a team player but confident to work independently and have a flexible attitude to working under pressure.  We are looking for an individual with a positive outlook and a desire to deliver a quality service to the community we serve. 

A thorough working knowledge of the Microsoft Office Suite of applications is key and you will have a desire to help people.  You will have excellent communication skills and the ability to manage challenging conversations.

This opportunity would be ideal for an individual who enjoys working in a fast-paced environment and is able to remain calm and professional when under pressure.

About Us

Working for Melton Borough Council provides an excellent range of benefits and family friendly working policies. These include flexi-time, with core working hours due to the operational nature of the role, agile working arrangements with the possibility of hybrid working (once established in the role), generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.

We look forward to hearing from you if you are looking for the chance to work for a forward-thinking Council and make a real difference to the people of Melton and surrounding area. 

You can find out more about this role by viewing the full job description and person specification below which includes full details of the career grade bandings.

We guarantee an interview to anyone who is a reservist, veteran or has a disability and meets the criteria for the role 

For more information and an informal chat, please contact:

Stephanie Newman - Team Leader Customer Services

Telephone number: 01664 502 470

Email: snewman@melton.gov.uk

Closes: 9.00 am Monday 03 March 2025
Interview date:  to be confirmed