We are carrying out essential maintenance from 6pm tonight. This may affect some of our online systems such as My Account, online forms, accessing planning applications, the postcode search tool, and browsing committee meeting information. We apologies for the inconvenience and anticipate that systems should be back online by the morning.
Customer service standards
We are committed to delivering a high stand of customer service to all our customers.
We will:
- be polite, helpful, open and honest
- treat everyone fairly and with respect
- aim to answer your query at the first point of contact whenever possible
- provide information that is clear and easy to understand
- provide a translation service if needed
- make the best use of technology to enable you to serve yourself, including out of normal office hours
- regularly ask our customers for feedback about our customer service
- publish and use feedback to improve our services
We would like you to:
- treat our staff with courtesy and respect
- keep appointments that are made for you or give us at least 24 hours' notice if you need to rearrange it
- provide us with the information we need to promptly deal with your enquiry
- give us feedback and views to help us improve
Further information is available in our Service Strategy for Customers download.
Last updated 1 March 2023
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