Tenant engagement and your voice
At Melton we believe in putting our tenants at the heart of everything we do and want you to be part of helping us with planning, delivering, and improving our services. By being an involved tenant, you would be providing us your voice and opinions which we can use to help make difference to you and your community.
We are on a journey with our engagement and our tenants and want to provide tenants with different ways to meet and be involved with Melton Borough Councils Housing Services. We want our tenants to be involved with us in different ways and we understand that different tenants might want to invest different levels of time with us. So, whether you want to invest a couple of hours on a one-off basis or commit to something more long-term, there will be something to suit you.
If you want to be involved, we currently have the following areas that you can be involved with us. They are:
You can join the Your Voice Your Choice Group and you’ll be involved in reviewing our services, helping identify changes/ improvements. By being part of this group, you’ll be representing the voice of our tenants and help us to ensure that our services reflect our tenants experience and their expectations.
As part of this group, it is really important that you can look beyond your own personal experience and be able to provide us with a positive approach and be part of a team that plays a vital role in helping to improve our services for all our tenants. This group meets every 6 weeks at our offices in Parkside and lasts around 2 hours.
The Landlord Assurance Board provides an opportunity for council officers, councillors and tenants to work together, with a focus on high quality homes and accountable landlord services.
It has been developed to ensure collective awareness and visibility on important matters, such as regulatory compliance, financial resilience, risk management and performance on matters relating to being an effective landlord.
Meetings will take place on a quarterly basis. They will be operated as hybrid meetings, enabling participants to attend in person or remotely as required.
If you want to just support us at a time that suit, or want you to keep updated, you could also join our email panel. As a member of this group, you can complete surveys or provide feedback on topics we need your opinion on. These can be done from your phone or tablet and at a time that suits you. You also don’t have to take part in every survey we email so it’s an easy and flexible way to get involved. Your views really do matter to us.
If you interested in any of the above opportunities, please contact us at involvement@melton.gov.uk.
TPAS - Tenant engagement experts
The Tenants Participation Advisory Service (TPAS) is England’s leading tenant engagement experts and they are dedicated to improving tenant engagement standards across the country. They support tenants, landlords and contractors together through a wide range of services, independent and impartial advice, support, consultancy, and training.
As we are a member of TPAS, our tenants can become members for free. You can find out how to become a member on their website.
We proudly stand with TPAS, believing in the power of investing in our tenants.
